Refund policy
Refund & Return Policy
At SoulBloom Co., every soap, candle, and self-care item is made by hand in small batches, and we want you to love what you receive. Because our products are personal-care items, we follow the return guidelines below to keep every product safe and hygienic for all our customers.
RETURNS
For hygiene and safety reasons, we cannot accept returns or exchanges on used or opened soaps, candles, or self-care products. This policy protects the health and safety of everyone who shops with us.
We do accept returns of unopened, unused items in their original packaging within 30 days of delivery. To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- You must contact us within 30 days of the delivery date.
- The buyer is responsible for return shipping costs, unless the return is the result of our error (for example, you received the wrong item).
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your return.
HOW TO START A RETURN
To start a return, email us at soulbloomhandmade@gmail.com with your order number, the item(s) you'd like to return, and the reason for the return. We will respond with return instructions and the address to send your item back to.
DAMAGED OR LOST-IN-TRANSIT ITEMS
If your order arrives damaged, please email us at soulbloomhandmade@gmail.com within 7 days of delivery with your order number and photos of the damaged item and packaging. We will work with you to send a replacement or issue a refund, at no additional cost to you.
If your order is marked as delivered by the carrier but you have not received it, or tracking shows it as lost in transit, please contact us at soulbloomhandmade@gmail.com within 14 days of the expected delivery date so we can file a claim with the carrier and make it right with a replacement or refund.
REFUNDS
Once your return is received and inspected, we will send you an email to confirm we've received your returned item and let you know whether your refund has been approved. If approved, your refund will be processed to your original method of payment within 5-10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
SALE ITEMS AND GIFT SETS
Sale items and gift sets follow the same return policy above: unopened and unused items may be returned within 30 days of delivery.
QUESTIONS
If you have any questions about a return, a refund, or an order that arrived damaged, reach out anytime at soulbloomhandmade@gmail.com. We typically respond within 1-2 business days.