Shipping policy
Shipping Policy
Thank you for supporting a small, handmade business. Because every SoulBloom item is made in small batches by hand, please review the details below so you know what to expect from order to delivery.
PROCESSING TIME
Orders are processed within 2-4 business days before they ship. This processing window allows us time to carefully pack your handmade order and, for made-to-order items, allows for curing or setting time. Processing time is separate from shipping transit time. During busy seasons (such as major holidays), processing may occasionally take a little longer — we'll always do our best to keep you updated.
SHIPPING RATES & TRANSIT TIME
We currently ship within the United States only. At checkout, you can choose from:
- Standard Shipping — $8, arrives in 3-5 business days after your order ships. Free on orders over $70.
- Express Shipping — $15, arrives in 1-2 business days after your order ships.
Transit times begin once your order leaves our studio and are estimates provided by the carrier, not a guarantee. They do not include our 2-4 business day processing time.
WHERE WE SHIP
At this time, we ship to addresses within the United States only. We hope to offer international shipping in the future — follow us on Instagram @soulbloom_by or join our email list for updates.
ORDER TRACKING
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey. If you don't see it, please check your spam or promotions folder before reaching out to us.
ADDRESS ACCURACY
Please double-check your shipping address at checkout. We ship to the address provided at the time of purchase, and we are not able to reroute a package once it has shipped. If a package is returned to us due to an incorrect or incomplete address, we will reach out to arrange reshipment, and additional shipping costs may apply.
WEATHER & TEMPERATURE SENSITIVITY
Our soaps and candles are handmade with real ingredients and can be sensitive to heat. During warmer months, products may soften, sweat, or shift slightly in appearance during transit or if left in a hot mailbox, car, or direct sun — this is a natural characteristic of handmade soap and candle products and does not affect how they perform. We take care to pack thoughtfully in warm weather, and we recommend bringing packages inside promptly, especially in summer.
QUESTIONS ABOUT YOUR ORDER
If anything about your shipment looks off, email us at soulbloomhandmade@gmail.com with your order number and we'll help sort it out. We typically respond within 1-2 business days.